1. Introduction

PropLense ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using PropLense, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We may collect information that you voluntarily provide to us, including:

• Contact information (name, email address) when you fill out contact forms
• Search queries and property preferences
• Feedback and correspondence with our support team

2.2 Automatically Collected Information

When you use PropLense, we automatically collect certain information, including:

• Browser type, device type, and operating system
• IP address and general location information
• Pages visited, time spent on pages, and navigation patterns
• Referring website addresses
• Date and time of visits

3. How We Use Your Information

We use the information we collect for various purposes:

• To provide, maintain, and improve our services
• To personalize your experience and deliver relevant content
• To respond to your inquiries and provide customer support
• To analyze usage patterns and optimize website performance
• To detect, prevent, and address technical issues or fraudulent activity
• To send you updates, newsletters, or marketing communications (with your consent)
• To comply with legal obligations and enforce our terms of service

4. Local Storage

PropLense uses browser local storage to save your preferences and improve your experience:

• Saved Properties: Property IDs you've saved for later review
• Compare List: Properties you've added to your comparison list
• Search Preferences: Your recent search filters and sorting preferences

This data is stored locally on your device and is not transmitted to our servers. You can clear this data at any time through your browser settings.

5. Third-Party Services

PropLense integrates with third-party services to provide our functionality:

• Domain.com.au API: For property listing data
• OpenStreetMap: For location and amenity data
• Analytics Services: To understand usage patterns (if implemented)

These third parties have their own privacy policies. We encourage you to review them. We are not responsible for the privacy practices of these external services.

6. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights

You have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request a copy of your data in a structured format

To exercise these rights, please contact us at support@proplense.com.au

8. Children's Privacy

PropLense is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. International Users

PropLense is based in Australia and primarily serves Australian users. If you access our services from outside Australia, your information may be transferred to and processed in Australia, where data protection laws may differ from your jurisdiction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes are effective immediately upon posting.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: